GOtv is one of the most popular African TV services that provides an excellent selection of local and international channels that are suitable for the whole family. As a digital decoder, you can watch tens of channels from sports to music, news, cartoons, and wildlife, among others. But while entertaining yourself, you may encounter a problem where the decoder fails to respond to your remote. It can be frustrating if GOtv decoder not responding to remote because you will be unable to change to a different channel.
When GOtv decoder is not responding to remote, several factors could explain the reason behind it. First, something is blocking the invisible infrared light from reaching the decoder. The remote’s battery power may be low. Also, the battery terminals on the remote may have rusted, or the transmission window (the upper edge of the GOtv remote) may be dirty. In other cases, a defective remote sensor on the decoder could be the problem. Luckily, several steps can help you fix the problem.
Can you unlock scrambled channels on a free to air decoder?
- 1 8 ways to fix the GOtv decoder not responding to remote error
8 ways to fix the GOtv decoder not responding to remote error
Here are some solutions to consider.
1. Replace the batteries
The decoder is not responding to your remote control because of low battery power. In that case, you will have to replace the batteries and try again. Also, note that the battery power may be high but not inserted correctly. Thus, you should remove them and reinsert them properly. In the meantime, try to use GOtv without remote control to continue enjoying more programmes.
READ ALSO: GOtv packages, bouquets and prices in Kenya
2. Clean the transmission window
If the upper edge of the GOtv remote is dirty, it will block the invisible infrared light from transmitting signals to the decoder. You need to clean the transmission window. That will ensure nothing is preventing the transmission of the signals.
3. Check for defectiveness
How to fix DStv remote not working
The GOtv decoder may not be responding to remote because the remote is defective. You can check whether it is defective using your mobile phone’s camera. Here is how.
- Launch your phone’s camera
- Point the GOtv remote at the camera lens from about 20 centimetres away
- Press the GOtv remote menu button
The remote’s infrared light will flash on your camera’s LCD screen. That will indicate the device is working correctly. If GOtv remote showing a green light when you press the menu button, it means it is working well.
A remote that is working well but not responding to the decoder means the sensor on the decoder has a problem. But if it does not show the red light, the remote is defective.
READ ALSO: How to contact GOtv Kenya
4. Use a different remote
If you have a separate remote that has always worked well with the decoder, try using it. You should press the power button to see whether the decoder will turn on. If it turns on, the other remote has a problem. But if it fails, the remote sensor has a problem.
Branch app download guide for Android
5. Power cycle the decoder
Try to power cycle the decoder to fix sensor issues. Unplug it from the power source and allow it to rest for about five minutes. You should then plug it back and try again.
6. Reset the decoder
You should reset GOtv decoder to fix issues with your remote. Follow the steps below.
- Unplug the device from the power source
- Press and hold the P+ button on the device
- Plug the device back to the power source
- You should see a green LED light flashing on the decoder quickly
- After the light stops flashing, release the P+ button
- You should then press all the P (P- P- P+ P+) buttons at the same time
You should try using your remote again to see whether it will respond. When you reset the decoder, you will fix many issues, including an unresponsive sensor.
READ ALSO: How to activate GOtv after payment in Kenya
Faiba 4G router price and how to buy in Kenya
7. Using GOtv without remote
If your GOtv decoder is not responding to the remote, you can still access programmes without it. But first, you need to understand the different functions of the buttons on the device. The decoder has various buttons, including:
- Power button – You can use it to power on or switch off your decoder. The button also allows you to reset the device.
- V+ – It is the volume up button
- V- – It is the volume down button
- P+ – It changes channels from the lowest number to the highest number
- P- – It changes channels from the highest number to the lowest number
If you want to know how to exit GOtv without remote control, press the power button to switch off the decoder.
8. Remove mail from the screen
Although you can use a decoder without remote control, there are other instances when that may not be possible. For example, you have few options when you try to remove GOtv notification without remote. The notification will remain on your screen until you fix the remote control.
Tecno W4 price in Kenya specs & review
But according to GOtv Twitter support, there is no option on how to clear message on GOtv without remote. For the email on the screen, however, you can try to clear it by removing the antennae cable at the back of the decoder. You should then return it to receive signals. The option may or may not work for some users.
READ ALSO: How to change a GOtv package in a few steps
If the option on how to remove a message from GOtv decoder without remote fails, the best solution is to contact the support team. In that case, share your IUC number with the customer care team for further instructions. You will also get steps on how to exit GOtv decoder without remote.
If the GOtv decoder not responding to remote issue surfaces, check whether the batteries in your remote control have enough power. You can also check to ensure that you have not inserted the batteries in opposite terminals. Another solution is to power cycle the decoder or reset it and try again. In extreme circumstances, the decoder may not be responding to the remote because the infrared sensor on the decoder is faulty. The only solution for that is to replace it. Ensure to contact the support team for further troubleshooting before you opt for a new device.
How to change GOtv package
READ ALSO: Steps to clear e16 error on GOtv
Source: Kenya Breaking News Today
View more information: https://www.tuko.co.ke/326279-how-fix-gotv-decoder-responding-remote.html